Refund policy
Return & Refund Policy
Five Words Teez, LLC DBA Foolay Legacy
All Foolay Legacy products are custom-made to order. Due to the nature of print-on-demand apparel, we do not offer returns or exchanges unless there is a verified print quality or product defect issue.
PRINT QUALITY & DEFECT ISSUES
We want you to love your order. If you receive an item with a print quality, adherence, or product defect issue, contact us within 21 days of delivery so we can make it right.
To submit a claim, email us at support@foolaylegacy.com with:
- Your order number
- A clear photo of the issue
- A brief description of the problem
We will review your request and respond within 3 business days. Approved claims will be resolved via reprint or store credit. Refunds for print quality issues require management approval and are handled on a case-by-case basis.
LATE OR MISSING REFUNDS
If an approved refund hasn't posted within 7 business days:
- Check your bank account
- Contact your credit card company — posting may take additional time
- Contact your bank directly
- If still unresolved, email us at support@foolaylegacy.com
ORDER ACCURACY
Please verify all shipping address details before completing your order. A confirmation email will be sent immediately after purchase. We are unable to modify or cancel orders once they enter production.